IT Infrastructure

Reliable yet flexible IT infrastructure is of vital importance for any modern business. Texunatech helps to optimise infrastructure costs without compromising service quality, scope and technology.

We offer infrastructure outsourcing solutions for your IT environment. This means, that our team will audit the existing infrastructure of your company and take care of the IT processes. Such outsourcing model is a real remedy for companies that suffer from unreliable in-house IT systems and do not want their business to depend on hired IT-administration staff.

IT infrastructure outsourcing offers your business many advantages over traditional approaches:

• Cost reduction: no need to purchase and maintain servers and server facilities as well as hire qualified staff for network administration and maintenance.
• Reliability: we utilise only tried and tested hardware and software components, which we have already thoroughly tested for compatibility and performance. We will replace faulty components at no additional cost.
• Information security: we protect your data from virus attacks, intrusions and other external threats. We also thoroughly plan and log every IT infrastructure maintenance operation we perform and provide records, personnel lists and any other documents required for information security.
• Scalability: with dedicated servers located in our data centre we can easily scale your IT structure by merging your offices or remote networks and adding new services with a single click.

Our typical IT infrastructure outsourcing solution would include:

Dedicated server

We will determine dedicated server model and specification that suits your needs best and install the server in our data centre. Typically, we will take care of all the configuration, maintenance, upgrade, reboot and backup work on that server, though remote administration by your specialists is optionally possible. Dedicated server will host all the most important infrastructure services for your company: e-mail, CMS, ERP, CRM and project-management systems, databases, corporate chat, IP telephony, video-conferencing and other services. In order to ensure information security all the configuration and maintenance work carried out on dedicated servers will be scheduled, meticulously documented and audited with all the records available.

Local server

Local server will typically be installed at your site to act as network-controller, Internet-server, file-server and FTP-server. Since all the most resource demanding operations are going to be carried out by the dedicated server, local servers will not require any special maintenance and HVAC facilities.

Network

During primary infrastructure audit our specialists will help you optimise your company network (whether a common LAN or huge distributed network) and prepare a convergence plan for better return of investment into IT infrastructure.

Services

Texunatech’s IT infrastructure outsourcing solution is specifically intended to deliver a variety of services for your business processes, including, but not limited to:

• Basic services: Internet, e-mail, file-server, FTP.
• Resource management: ERP and similar systems.
• Data management: CMS, databases and other data management services.
• Online collaboration: corporate chat, wikis, task management, trackers etc.
• Communication services: IP-telephony, video conferencing.

Service desk

We will provide comprehensive helpdesk integrating phone support with all kinds of web communication (e-mail, instant messaging, request forms etc.) in English or, optionally, any other language. To ensure high quality service delivery an ITIL best-pratice model is in place to implement and improve delivery and support.